1.       Essential principle of claim & claim management

2.       Risk management vs Claim management

3.       The contract management function

4.       Effective work relationship in support of claim management

5.       Processes to resolve claims, conflict & disputes

6.       Delay & Distribution of delay

7.       Extension of time claims

8.       How to make a claim from preparation to submission

9.       Managing the claim team

10.    Negotiation rolls in claim management